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GORGIAS ALTERNATIVE

Merchants migrate to Richpanel for 3 reasons.

See why brands are migrating to Richpanel

Discover why 2,000 brands have chosen Richpanel: ease of use, honest pricing, and being a step ahead.

Why choose Richpanel?

Certain

Easier to use

Richpanel is powerfully simple to set-up and use. The UI is clean, intuitive, and feels familiar. Agents are able to learn the platform in less than an hour. We also  created this 20-min video tutorial to help your agents get started.

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Powerful

Ahead of the curve

We are always listening to customers. That means, you get a platform that’s constantly innovating. You get early access to innovative features that are often copied by competitors way later. Combined with our incredible customer service, we assure you a great experience with Richpanel.

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Honest pricing

Select a scenario below to see how our pricing compares with Gorgias

Features
Helpdesk
$9/mo
$140/mo
Automation & Self-service
$0/mo
$180/mo
SMS
$0
$60/mo
Phone *
$120/mo
$135/mo
Total
$129/mo
vector
$4,632 annual savings
$515/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$180/mo
$360/mo
Automation & Self-service
$120/mo
$450/mo
SMS
$0
$140/mo
Phone *
$120/mo
$250/mo
Total
$420/mo
$9,360 annual savings
$1200/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$600/mo
$900/mo
Automation & Self-service
$360/mo
$900/mo
SMS
$0
$400/mo
Phone *
$350/mo
$408/mo
Total
$1310/mo
$15,576 annual savings
$2608/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Features
Helpdesk
$2400/mo
$2700/mo
Self-service
$360/mo
$1500/mo
SMS
$0
$400/mo
Phone *
$700/mo
$408/mo
Total
$3460/mo
$18,576 annual savings
$5008/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)

Honest pricing

Select a scenario below to see how our pricing compares with Gorgias

Thank you! Your submission has been received!
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gorgias
Helpdesk
$9/mo
$140/mo
Automation and Self-service
$0
$180/mo
SMS
$0
$60/mo
Phone *
$120/mo
$140/mo
Total
vector
$4,632 annual savings
$129/mo
$515/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$180/mo
$360/mo
Self-service
$120/mo
$450/mo
SMS
$0
$140/mo
Phone *
$120/mo
$250/mo
Total
vector
$9,360 annual savings
$420/mo
$1200/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$600/mo
$900/mo
Self-service
$360/mo
$900/mo
SMS
$0
$400/mo
Phone *
$350/mo
$408/mo
Total
$15,576 annual savings
$1310/mo
$2608/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Helpdesk
$2400/mo
$2700/mo
Self-service
$360/mo
$1500/mo
SMS
$0
$400/mo
Phone *
$700/mo
$408/mo
Total
$18,576 annual savings
$3460/mo
$5008/mo
*Richpanel uses 3rd party integrations for phone services
Assumptions:
  • Order to Ticket Ratio: 2:1
  • Self-service resolution rate: 20%
  • Automated interactions on Gorgias: 20%
  • Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)

These brands left Gorgias behind.

Richpanel is used by 2000+ ecommerce merchants on Shopify, WooCommerce, and Magento. And their customer service teams love Richpanel. Listen to some of them:

AMA with the CEO of Richpanel

Q: Where is Gorgias better than Richpanel?

Amit: The most powerful differentiator (in my opinion) is the number of integrations Gorgias has vs Richpanel. We are building integrations rapidly but they are ahead.

Q: Why haven’t I heard about you guys?

Amit: We are newer, founded in 2020. And I’m not a great marketer. I’m learning. I intend to publish more, do more marketing this year. We have an exciting year planned which includes making cutting-edge free tools, publish genuinely helpful content and do more case studies. That’s how we’ll earn your trust. You will hear about Richpanel more often now!

Q: How many people use you vs Gorgias?

Amit: As of this writing there are 1,879 sites using Richpanel (check installs on builtwith) and I hope to tripe that number in next 12 months. Gorgias is used on 12K+ sites as per their website.

P.S: Builtwith is a crawler that crawls website to detect the technologies the website is using. You can put any competitor URL there and see what tech they use. Try it out here.

What’s the difference between draft a reply vs instruct actions?

Draft a Reply Action generates context-aware replies by using training data and referring to previous interactions to predict a reply. These actions are computationally expensive and take 2-4 seconds to generate a response. Instruct a reply, on the other hand, are constructed from keyword inputs given to the Sidekick. Both types of replies are formatted to match the brand's tone of voice and customized in length based on the communication channel. For example, replies in SMS and live chat are shorter in length, while email replies can be longer.

Q: Is 40-70% reduction realistic?

Amit: Yes! Amazon has done it using their My Account Section. Uber has done it using their help center. You can edit/cancel/return orders in Amazon. You can even manage subscriptions and Kindle books on the My Account section of Amazon. Richpanel gives you similar capabilities on your site.

Q: How long does it take to set this up?

Amit: Around 1 week. Your account comes loaded with defaults that will suffice most common use cases like order tracking, returns, cancelations, order edits. But you’ll need to configure your policy, return windows, integrations, train your team on a new tool. So it takes a week to set up and running..

Q: What does Gorgias have that you do not?

Amit: You! We don’t have you as a customer. We are great at what we do. We have an awesome product and even better team to support you. We’d love the opportunity to earn your business. Book a demo with my team here. I join around 20 demos per week. So I hope to speak with you!

Q: Where is Gorgias better than Richpanel?
Amit: Several things if I’m being honest. Our product philosophy is “best service is self-service” so our product is very advanced in self-service features. They are more about agents and help desk. The most powerful differentiator (in my opinion) is the number of integrations Gorgias has vs Richpanel. We are building integrations rapidly but they are ahead.
Q: Why haven’t I heard about you guys?
Amit: We are newer, founded in 2020. And I’m not a great marketer. I’m learning. I intend to publish more, do more marketing this year. We have an exciting year planned which includes making cutting-edge free tools, publish genuinely helpful content and do more case studies. That’s how we’ll earn your trust. You will hear about Richpanel more often now!
Q: How many people use you vs Gorgias?
Amit: As of this writing there are 1,879 sites using Richpanel (check installs on builtwith) and I hope to tripe that number in next 12 months. Gorgias is used on 12K+ sites as per their website.

P.S: Builtwith is a crawler that crawls website to detect the technologies the website is using. You can put any competitor URL there and see what tech they use. Try it out here.
Q: Is 40-70% reduction realistic?
Amit: Yes! Amazon has done it using their My Account Section. Uber has done it using their help center. You can edit/cancel/return orders in Amazon. You can even manage subscriptions and Kindle books on the My Account section of Amazon. Richpanel gives you similar capabilities on your site.
Q: How long does it take to set this up?
Amit: Around 1 week. Your account comes loaded with defaults that will suffice most common use cases like order tracking, returns, cancelations, order edits. But you’ll need to configure your policy, return windows, integrations, train your team on a new tool. So it takes a week to set up and running.
Q: What does Gorgias have that you do not and are working on it?
Amit: You! We don’t have you as a customer. We are great at what we do. We have an awesome product and even better team to support you. We’d love the opportunity to earn your business. Book a demo with my team here. I join around 20 demos per week. So I hope to speak with you!

AMA with the CEO of Richpanel

team

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Join the 2,000+ support teams that use Richpanel