Merchants migrate to Richpanel for 3 reasons.
See why brands are migrating to Richpanel
Discover why 2,000 brands have chosen Richpanel: ease of use, honest pricing, and being a step ahead.
Why choose Richpanel?
Easier to use
Richpanel is powerfully simple to set-up and use. The UI is clean, intuitive, and feels familiar. Agents don’t need courses and certifications to deliver 5 star customer service using Richpanel.
Ahead of the curve
We are always listening to customers. That means, you get a platform that’s constantly innovating. You get early access to innovative features that are often copied by competitors way later. Combined with our incredible customer service, we assure you a great experience with Richpanel.
Honest pricing
Select a scenario below to see how our pricing compares with Gorgias
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Honest pricing
Select a scenario below to see how our pricing compares with Gorgias
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Automated interactions on Gorgias: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
These brands left Gorgias behind.
5,000 tickets/mo → 2,500 tickets/mo. After 1 year of Richpanel.
Saved $100K+ by cutting down outsourced agents. $30M Annual Sales.
Building customer trust w/ self-service. $100M+ Annual Sales.
AMA with the CEO of Richpanel
Amit: Several things if I’m being honest. Our product philosophy is “best service is self-service” so our product is very advanced in self-service features. They are more about agents and help desk. The most powerful differentiator (in my opinion) is the number of integrations Gorgias has vs Richpanel. We are building integrations rapidly but they are ahead.
Amit: We are newer, founded in 2020. And I’m not a great marketer. I’m learning. I intend to publish more, do more marketing this year. We have an exciting year planned which includes making cutting-edge free tools, publish genuinely helpful content and do more case studies. That’s how we’ll earn your trust. You will hear about Richpanel more often now!
Amit: As of this writing there are 1,879 sites using Richpanel (check installs on builtwith) and I hope to tripe that number in next 12 months. Gorgias is used on 12K+ sites as per their website.
P.S: Builtwith is a crawler that crawls website to detect the technologies the website is using. You can put any competitor URL there and see what tech they use. Try it out here.
Draft a Reply Action generates context-aware replies by using training data and referring to previous interactions to predict a reply. These actions are computationally expensive and take 2-4 seconds to generate a response. Instruct a reply, on the other hand, are constructed from keyword inputs given to the Sidekick. Both types of replies are formatted to match the brand's tone of voice and customized in length based on the communication channel. For example, replies in SMS and live chat are shorter in length, while email replies can be longer.
Amit: Yes! Amazon has done it using their My Account Section. Uber has done it using their help center. You can edit/cancel/return orders in Amazon. You can even manage subscriptions and Kindle books on the My Account section of Amazon. Richpanel gives you similar capabilities on your site.
Amit: Around 1 week. Your account comes loaded with defaults that will suffice most common use cases like order tracking, returns, cancelations, order edits. But you’ll need to configure your policy, return windows, integrations, train your team on a new tool. So it takes a week to set up and running..
Amit: You! We don’t have you as a customer. We are great at what we do. We have an awesome product and even better team to support you. We’d love the opportunity to earn your business. Book a demo with my team here. I join around 20 demos per week. So I hope to speak with you!
P.S: Builtwith is a crawler that crawls website to detect the technologies the website is using. You can put any competitor URL there and see what tech they use. Try it out here.
AMA with the CEO of Richpanel
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