Upgrade to a CX platform that will help you automate most of your tickets. Greatly increase CSAT and reduce agent case loads.
Richpanel is the momentum leader in the Customer Service Software category for 2023. Ranked #1 in Best meets requirements and #1 in Easiest to do business with.
We import thousands of tickets into our AI engine and use regression models to help identify why customers contact you. What they hate about your CX and what they love. This is a great foundational step for setting up your tech stack with the right objectives.
I know we are not supposed to bad mouth the competition. But we invented this. We are light years ahead and will continue to be. They’ll always play catch-up.
Plug-n-play integrations and option to integrate custom cart using APIs
Powerful analytics to help you understand the reason for contact and generate ideas for automation.
Use the drag and drop builder to create self service flows for your most frequent customer service questions.
There’s no need for you to train your agents on a new Help Desk tool. Simply plug Richpanel on top of your existing Help Desk.
Powerful analytics to help you understand the reason for contact and generate ideas for automation.
Use the drag and drop builder to create self service flows for your most frequent customer service questions.
There’s no need for you to train your agents on a new Help Desk tool. Simply plug Richpanel on top of your existing Help Desk.
Give customers the opportunity to resolve before starting a live chat. Provide 24x7 customer service for all common issues without involving agents.
A help center that goes beyond FAQs. Let customers manage orders, do returns, cancellations and manage subscriptions.
Stop sending those generic auto-responders. Send a dynamically generated self-service email that is populated with customer’s order data and give them an opportunity to resolve the issue instantly.
Customers get an custom-generate link to their self-service help center each time they text you. The link auto logs them in to the portal.
Help agents resolve faster by automating repetitive work and bringing all context in one screen.
If you want to use Richpanel self-service with your existing help desk - you can! No need to train your agents on a new tool. Plug Richpanel into your existing Help Desk.
Our pricing will not penalise you for getting more tickets. In fact our product will help your reduce your tickets.
Our team of CX consultants would be happy to show you a demo or answer questions.
Want to automate scenarios that require taking actions across multiple apps? Richpanel has prebuilt integrations with 20+ apps and provides a powerful APIs to connect more.
At our peak - we would get 5,000 tickets per month. And now [after Richpanel] the max we get is 2,000 to 2,500 tickets per month. It’s like half of what we used to get!
We cut the outsourced support agents by half and saved $100K in salaries.
Richpanel helped remove the need for holiday staffing by solving 40% of issues before the customer needs to talk to a representative.
Plug-n-play integrations and option to integrate custom cart using APIs
Great things don’t have to wait just because you are in a contract. Check our contract buy out program.