Bumpboxx Cut Support Volume With 5-Second Resolution WITHOUT Hiring 13 More Agents
📻 Support Volume Exploded, & Hiring 13 Agents Was their Plan … Until It Wasn’t
Bumpboxx, the nostalgic audio brand bringing back the boombox for a new generation, was booming during the pandemic. But with that growth came growing pains:
- Orders surged and support emails flooded in
- A lean team of 2 agents struggled to keep up
- The plan? Hire 13 more agents to meet demand
But Customer Support Manager Christina had a better idea: what if most of these queries didn’t need an agent at all?
🧨 Booming Sales, Buried Support—Bumpboxx Faced a CX Crossroads
The music was playing, but backstage was chaos:
- Repetitive questions about products, orders, returns, and shipping
- Customers waiting on basic answers that could’ve been instant
- A fast-growing brand losing speed because of slow, manual support
- Support capacity bottlenecked growth — and risked customer satisfaction
Without intervention, Bumpboxx would lose precious time, trust, and momentum.
🧩 A Manual CX Stack That Was Drowning in the Basics
Before Richpanel, Bumpboxx was:
- Responding to every ticket manually … no matter how simple
- Tracking orders and processing returns without automation
- Missing the chance to turn casual customers into lifelong fans
- Preparing to scale the team with 13 new hires just to survive
But they didn’t want to grow the team — they wanted to grow smarter.
🚀 Richpanel Helped Bumpboxx Deliver Instant Answersand Keep the Human Touch
The outcome? A support system that actually supported growth.
🤖 Self-Service That Felt Personal, Not Robotic
With Richpanel, Bumpboxx created automated flows for:
- Product FAQs to help customers find the right fit
- Real-time order tracking updates—from packaging to doorstep
- Instant return and exchange flows—no agent required
40% of queries are now resolved automatically, with a median resolution time of just 5 seconds.
📨 One Unified Inbox = More Control, Less Chaos
Christina’s team no longer juggled platforms. With Richpanel, they manage all conversations from a single inbox—whether customers reach out via email, chat, or social.
Agents have full customer context, faster response times, and fewer repetitive messages to deal with.
❓ They Thought They Needed 15 Agents — Turns Out, They Just Needed Richpanel
“Richpanel and the team are AMAZING! They tailored the program to fit our team. It’s easy to use, and the service is impeccable.”
— Christina, Customer Support Manager at Bumpboxx
What seemed like a hiring problem turned out to be an automation opportunity.
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📈 Results That Keep Bumpboxx Scaling SMarter
- 40% of tickets resolved through self-service
- 5-second median resolution time
- 93% CSAT from happy, heard customers
- A 2-person team supporting scale without burnout
- No need to hire 13 agents to maintain growth
Want to scale support without scaling your headcount?
👉 Book your 30-min demo with Richpanel
✅ 14-day migration
✅ 60-day guarantee: 30% automation + 30% cost savings
Bumpboxx has been around since 2016, bringing you that old school flare with that new school technology. Bumpboxx is a leading global audio equipment brand that provides you with a nostalgic look and a powerful sound, Louder & Better!
