SMS & email


Manage the business mails as a channel in Richpanel

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Filter out irrelevant mails

Setup email categories as customer queries and choose the mails you wish to receive to your Richpanel inbox as tickets.

Categorise your mails

Set tags in the Richpanel dashboard for the incoming mail queries as per the event such as return & exchange, order tracking, defective product etc.

Auto assign mail queries

Auto assign mail queries to your agents and give them full context with the mail thread synced in the ticket.

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