Help Customers Help Themselves

Change the way how customer support is done. Your customers shouldn’t have to contact you for order edits, tracking, or product recommendations.

Trusted by 1500+ fast growing DTC brands

Offer Personalized Support Experiences at Scale

Transfer the control to your customers. Minimize the response time to their queries by providing them with a personalised and contextual customer self-service portal.

Offer Personalized Support Experiences at Scale

Transfer the control to your customers. Minimize the response time to their queries by providing them with a personalised and contextual customer self-service portal.

95%
CSAT
9,000
Tickets closed with self-service
51%
Automated Resolutions
"Richpanel’s self-service capabilities reduced our tickets by 55%. The possibilities with self-service are endless. You can have multiple, customized answers for the same questions depending on factors like order status, SKU number and so many more! "
Jason Kutasi
Founder and Owner
View Case Study
Cut Down Your Tickets by Half

Let customers resolve common scenarios such as order tracking, cancellations, and refund claims through an intuitive self-service portal. Free up agents to work on tickets that need time and attention. Deliver a truly personalized customer experience by opening up the order scenarios that are relevant to the customers based on their recent order history.

“Our CS has markedly improved since switching to Richpanel because of the self-service option.”
James - Atlasbars
Provide an “Amazon-like” Customer Account page

Minimize the cognitive load on your customers. Create a personalized ‘My Account’ section for your existing customers. Let them access track upcoming orders, update the shipping address, and manage returns and cancellations without having to speak to your CS team. Improve retention and increase repeat orders by giving the customers what they need, when they need it from one easy-to-use portal.

"We were really excited about Richpanel due to the amazing self-service"
Thinx.com
Dynamic FAQs customized on customer & order data

You might have 100+ frequently occurring support scenarios, but at a given point your customer is looking for just that one.
Truly customize your help center based on the customer life-cycle stage and the products/ orders that are relevant. Leave behind geographical barriers and expand your market at ease with Richpanel’s multi-lingual capabilities

"The possibilities with Self-service are absolutely limitless"
Puppy Dogs and Ice Cream
Amazon-like Self-Service
Cut Down Your Tickets by Half

Minimize the cognitive load on your customers. Create a personalized ‘My Account’ section for your existing customers.
Let them access track upcoming orders, update the shipping address, and manage returns and cancellations without having to speak to your CS team. Improve retention and increase repeat orders by giving the customers what they need, when they need it from one easy-to-use portal.

“Our CS has markedly improved since switching to Richpanel because of the self-service option.”
James - Atlasbars
Customer Accounts
Provide an “Amazon-like” Customer Account page

Minimize the cognitive load on your customers. Create a personalized ‘My Account’ section for your existing customers. Let them access track upcoming orders, update the shipping address, and manage returns and cancellations without having to speak to your CS team.

"We were really excited about Richpanel due to the amazing self-service"
Thinx.com
Customized Help Center
Dynamic FAQs customized to customer & order data

You might have 100+ frequently occurring support scenarios, but at a given point your customer is looking for just that one.
Truly customize your help center based on the customer life-cycle stage and the products/ orders that are relevant. Leave behind geographical barriers and expand your market at ease with Richpanel’s multi-lingual capabilities

"The possibilities with Self-service are absolutely limitless"
Puppy Dogs and Ice Cream

The Best Customer Experience Is Where Customers Don’t Have To Contact You

Customer expectations have evolved. They are used to the likes of Amazon and Uber who have redefined customer experience. They love shopping experiences that have the least friction. Isn’t the best customer experience the one with the least touches?  

Issur Tree
Custom Form
Multi-Lingual  Self-Serve
Returns and Exchanges
Issur Tree
Custom Form
Multi-Lingual  Self-Serve
Returns and Exchanges

The Best Customer Experience Is Where Customers Don’t Have To Contact You

Customer expectations have evolved. They are used to the likes of Amazon and Uber who have redefined customer experience.They love shopping experiences that have the least friction. Isn’t the best customer experience the one with the least touches?  

Multi-Lingual Self-serve
Custom Forms
Returns and Exchanges
Returns and Exchanges
Issue Trees
Custom Forms
Multi-Lingual Self-serve
Returns and Exchanges

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