Give agents a unified view of customer’s order history, conversations and website visits in one timeline view.
When customers start a chat, you can see what products they are browsing and if they have added anything to their carts. So you can make informed recommendations.
See customer’s order history and do operations like cancel, change ship address, refund and add items.
See Recharge subscriptions in the customer sidebar. Do operations like Skip, Cancel, Reactivate a charge.
“The self-service rates easily surpass the rates we have seen with other popular tools. We’ve automated 60% of tickets coming via our website, help center and live chat.”
Enrich customer profiles with custom properties, notes and customer tags. Let the next agent pick up right where you left off.
Manage email, live chat, sms, phone and social media from one place.
Resolve tickets faster with order data and personalized customer data inside the inbox.
Connect customers with the right team and agent.
Automate all redundant work and spend time where it matters.
Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.
Get a unified view for all order, conversations and website visit history
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including Self-Service flows, automation rules and assignment logic.