Empower Your Support Team

Do not make delivering the best customer experience hard for your agents. Increase support performance by  enabling your reps with a CRM that provides complete customer context, takes order actions, and lets you collaborate  with your team, all from a single window.

Trusted by 1500+ fast growing DTC brands

An Easy to Use E-commerce CRM that obsesses on Agent Experience

Go beyond just a centralized ticket management system and solve for agent experience. From arming your reps with the 360 customer context to enabling them to take order actions, your customer support platform should solve for the entire nine yards of CS operations.

An Easy to Use E-commerce CRM that Obsesses on Agent Experience

Go beyond just a centralized ticket management system and solve for agent experience. From arming your reps with the 360 customer context to enabling them to take order actions, your customer support platform should solve for the entire nine yards of CS operations.

95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions
"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"
Victoria Shanley
Director of Operations and Marketing
View Case Study
360-degree Customer Context

Humanize the support experience by letting the agents understand the customer in-depth. Do not let customers repeat themselves about their issues by being on top of their order history, conversation timeline, and purchase behavior.
Prioritize the conversations by accessing relevant insights such as customer lifetime and return rates of each customer. The customer profile is entirely customizable - add custom properties and create views that fit your preferences.

"We can meet people right where they're at with super-specific answers"
Matt, Ra Optics
Manage Orders from your CRM

Minimize the cognitive load on your customers. Open up only the order scenarios that are relevant to the customers based on their recent order history.

Provide them with instant updates and resolutions for the most frequently occurring scenarios. The best part? You can create different flows for a pre-purchase customer and a post-purchase customer.

“The functionality and reporting are more robust in Richpanel over Zendesk or Gorgias”
Atlas Bars
Minimize Time on the Mundane

Deliver a consistent support experience without having to reinvent the wheel. Build a library of ‘power replies’ to effortlessly handle the FAQs without making them look templatized.

Crank up your agents' productivity through Insta Actions - take everyday agent actions such as adding tags, assigning priority, order cancellations, and refunds with just a tap of the key.

"You don't have to dig through Shopify to find order details anymore."
Deliver a personalised customer experience

Delivering a delightful customer experience shouldn’t be constrained by the device your agents are on. Richpanel offers a native mobile application for both iOS and Android devices. Never miss being in touch with your customer with push notifications and instant alerts for new conversations.

We are obsessed with the app's usability, so your agents have zero learning curve. Reply, Snooze, and manage all your customer conversations with quick gestures.

"Richpanel Mobile App makes it super powerful & easy to use"
Lonia Shoes
Unified Customer Profile
360-degree Customer Context

Humanize the support experience by letting the agents understand the customer in-depth.Do not let customers repeat themselves about their issues by being on top of their order history, conversation timeline, and purchase behavior.

Prioritize the conversations by accessing relevant insights such as customer lifetime and return rates of each customer. The customer profile is entirely customizable - add custom properties and create views that fit your preferences.

"We can meet people right where they're at with super-specific answers"
Matt, Ra Optics
Order Actions
Manage Orders from your CRM

Minimize the cognitive load on your customers. Open up only the order scenarios that are relevant to the customers based on their recent order history. Provide them with instant updates and resolutions for the most frequently occurring scenarios. The best part? You can create different flows for a pre-purchase customer and a post-purchase customer.

"If you want the best E-commerce CRM, Richpanel is the one."
Christian Pual, Watchpilot

Macros & Power Replies
Minimize Time on the Mundane

Deliver a consistent support experience without having to reinvent the wheel. Build a library of ‘power replies’ to effortlessly handle the FAQs without making them look templatized.

Crank up your agents' productivity through Insta Actions - take everyday agent actions such as adding tags, assigning priority, order cancellations, and refunds with just a tap of the key.

"You don't have to dig through Shopify to find order details anymore."
Mobile Application
Deliver a personalised customer experience

Delivering a delightful customer experience shouldn’t be constrained by the device your agents are on. Richpanel offers a native mobile application for both iOS and Android devices. Never miss being in touch with your customer with push notifications and instant alerts for new conversations.

We are obsessed with the app's usability, so your agents have zero learning curve. Reply, Snooze, and manage all your customer conversations with quick gestures.

"Richpanel Mobile App makes it super powerful & easy to use"
Lonia Shoes

Take care of your agents. They will pay it forward to your customers.

Your agents deserve a best-in-class CRM. Introduce them to Richpanel, sit back, and watch your customer satisfaction scores, reviews, and customer lifetime value soar up every day.

Multi-Lingual Self-serve
Custom Forms
Returns and Exchanges
Returns and Exchanges
Private Notes
Customize Side Bar
Snooze Conversations
Views and Filters

Take care of your agents. They will pay it forward to your customers.

Your agents deserve a best-in-class CRM. Introduce them to Richpanel, sit back, and watch your customer satisfaction scores, reviews, and customer lifetime value soar up every day.

Private Notes
Customize Side Bar
Snooze Conversations
Views and Filters
Private Notes
Customize Side Bar
Snooze Conversations
Views and Filters

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