Empower Your Support Team
Do not make delivering the best customer experience hard for your agents. Increase support performance by enabling your reps with a CRM that provides complete customer context, takes order actions, and lets you collaborate with your team, all from a single window.








An Easy to Use E-commerce CRM that Obsesses on Agent Experience
Go beyond just a centralized ticket management system and solve for agent experience. From arming your reps with the 360 customer context to enabling them to take order actions, your customer support platform should solve for the entire nine yards of CS operations.

Humanize the support experience by letting the agents understand the customer in-depth.Do not let customers repeat themselves about their issues by being on top of their order history, conversation timeline, and purchase behavior.
Prioritize the conversations by accessing relevant insights such as customer lifetime and return rates of each customer. The customer profile is entirely customizable - add custom properties and create views that fit your preferences.


Minimize the cognitive load on your customers. Open up only the order scenarios that are relevant to the customers based on their recent order history. Provide them with instant updates and resolutions for the most frequently occurring scenarios. The best part? You can create different flows for a pre-purchase customer and a post-purchase customer.

.webp)
Deliver a consistent support experience without having to reinvent the wheel. Build a library of ‘power replies’ to effortle
ssly handle the FAQs without making them look templatized.
Crank up your agents' productivity through Insta Actions - take everyday agent actions such as adding tags, assigning priority, order cancellations, and refunds with just a tap of the key.

.webp)
Delivering a delightful customer experience shouldn’t be constrained by the device your agents are on. Richpanel offers a native mobile application for both iOS and Android devices. Never miss being in touch with your customer with push notifications and instant alerts for new conversations.
We are obsessed with the app's usability, so your agents have zero learning curve. Reply, Snooze, and manage all your customer conversations with quick gestures.


Humanize the support experience by letting the agents understand the customer in-depth.Do not let customers repeat themselves about their issues by being on top of their order history, conversation timeline, and purchase behavior.
Prioritize the conversations by accessing relevant insights such as customer lifetime and return rates of each customer. The customer profile is entirely customizable - add custom properties and create views that fit your preferences.

.webp)
Minimize the cognitive load on your customers. Open up only the order scenarios that are relevant to the customers based on their recent order history. Provide them with instant updates and resolutions for the most frequently occurring scenarios. The best part? You can create different flows for a pre-purchase customer and a post-purchase customer.
.webp)
Deliver a consistent support experience without having to reinvent the wheel. Build a library of ‘power replies’ to effortlessly handle the FAQs without making them look templatized.
Crank up your agents' productivity through Insta Actions - take everyday agent actions such as adding tags, assigning priority, order cancellations, and refunds with just a tap of the key.

.webp)
Delivering a delightful customer experience shouldn’t be constrained by the device your agents are on. Richpanel offers a native mobile application for both iOS and Android devices. Never miss being in touch with your customer with push notifications and instant alerts for new conversations.
We are obsessed with the app's usability, so your agents have zero learning curve. Reply, Snooze, and manage all your customer conversations with quick gestures.