Humanize the support experience by letting the agents understand the customer in-depth.Do not let customers repeat themselves about their issues by being on top of their order history, conversation timeline, and purchase behavior.
Prioritize the conversations by accessing relevant insights such as customer lifetime and return rates of each customer. The customer profile is entirely customizable - add custom properties and create views that fit your preferences.

"We can meet people right where they're at with super-specific answers"

Matt, Ra Optics

Minimize the cognitive load on your customers. Open up only the order scenarios that are relevant to the customers based on their recent order history. Provide them with instant updates and resolutions for the most frequently occurring scenarios. The best part? You can create different flows for a pre-purchase customer and a post-purchase customer.

"If you want the best E-commerce CRM, Richpanel is the one."

Christian Pual, Watchpilot

Deliver a consistent support experience without having to reinvent the wheel. Build a library of ‘power replies’ to effortle
ssly handle the FAQs without making them look templatized.
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Crank up your agents' productivity through Insta Actions - take everyday agent actions such as adding tags, assigning priority, order cancellations, and refunds with just a tap of the key.

"You don't have to dig through Shopify to find order details anymore."

ZupBoards

Delivering a delightful customer experience shouldn’t be constrained by the device your agents are on. Richpanel offers a native mobile application for both iOS and Android devices. Never miss being in touch with your customer with push notifications and instant alerts for new conversations.

We are obsessed with the app's usability, so your agents have zero learning curve. Reply, Snooze, and manage all your customer conversations with quick gestures.

"Richpanel Mobile App makes it super powerful & easy to use"

Lonia Shoes