All Your Support Metrics in One Dashboard

The most straightforward and most comprehensive dashboards for e-commerce customer service operators. Say goodbye to wasted hours & custom excel reports.

Trusted by 1500+ fast growing DTC brands

Know Exactly What to Measure

We have compiled the BI reports used by top customer service leaders and curated the best of them inside Richpanel. Measure everything that matters. CX leaders shouldn’t have to spend hours creating custom dashboards every week for different stakeholders.

Know Exactly What to Measure

We have compiled the BI reports used by top customer service leaders and curated the best of them inside Richpanel. Measure everything that matters. CX leaders shouldn’t have to spend hours creating custom dashboards every week for different stakeholders.

53%
Automated resolutions
90%
CSAT
20%
Self-Service to Revenue
"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."
James Oliver
CEO and Founder
View Case Study
Measure Your Agents Support Performance

Track key metrics such as first response time, median time, and further break it down by channel and topics to see where you win/miss today. Bring more accuracy and relevance to your reports by excluding non-business hours or filtering them by agent, brand, channel, or ticket tag. Help your team be their best by making personal recommendations for each agent.

Coming soon: Track shift timings, hours online, and capacity utilization per agent.

“The analytics helped me understand our customer service so much better.”
Lotuswei
Track Revenue Impact of Customer Service

Richpanel’s built-in commerce tools help agents make product recommendations, send invoices and sell more. Measure how much revenue is brought by these tools and your support agents. Design incentive plans to encourage agents to sell more when assisting customers. Use our reports to further breakdown revenues, conversion rates, channel performance, and median duration between conversation to purchase.

“The functionality and reporting are more robust in Richpanel over Zendesk or Gorgias”
Atlas Bars
Understand Why Customers Contact you

Track support requests by topics and act on these insights to improve operations, processes, and policies. These reports give you a cumulative view of your customers' most common issues.

Are you getting a lot of returns due to damaged items? Let’s do better QA on the packaging. Are they getting too many complaints around shipping costs? Let’s pass on the feedback to warehousing. Is something breaking on the website often? Get the tech team on it.

“We were early adopters of the platform and are extremely happy with their ability to deliver!”
Design Surveys to Measure Customer Feedback

Validate the efficacy of your customer experience by hearing from the customers themselves. Send surveys that collect this intel to channels of your choice and consolidate them into CSAT scores. Our intelligent bots trigger the surveys to the right audience, at the right time, on the right channel to get you best in class response rates.

“Richpanel has been extremely instrumental in simplifying our customer service experience.”
Spectra pure
Team Performance Reports
Measure Your Agents Support Performance

Track key metrics such as first response time, median time, and further break it down by channel and topics to see where you win/miss today. Bring more accuracy and relevance to your reports by excluding non-business hours or filtering them by agent, brand, channel, or ticket tag. Help your team be their best by making personal recommendations for each agent.

Coming soon: Track shift timings, hours online, and capacity utilization per agent.

“The analytics helped me understand our customer service so much better.”
Lotuswei
Revenue from Customer Support
Track Revenue Impact of Customer Service

Richpanel’s built-in commerce tools help agents make product recommendations, send invoices and sell more. Measure how much revenue is brought by these tools and your support agents. Design incentive plans to encourage agents to sell more when assisting customers.

Use our reports to further breakdown revenues, conversion rates, channel performance, and median duration between conversation to purchase.

“The functionality and reporting are more robust in Richpanel over Zendesk or Gorgias”
Atlas Bars
Self-Service Performance
Understand Why Customers Contact you

Track support requests by topics and act on these insights to improve operations, processes, and policies. These reports give you a cumulative view of your customers' most common issues.Are you getting a lot of returns due to damaged items? Let’s do better QA on the packaging.

Are they getting too many complaints around shipping costs? Let’s pass on the feedback to warehousing. Is something breaking on the website often? Get the tech team on it.

“We were early adopters of the platform and are extremely happy with their ability to deliver!”
Pawz.com
Customer Surveys
Design Surveys to Measure Customer Feedback

Validate the efficacy of your customer experience by hearing from the customers themselves. Send surveys that collect this intel to channels of your choice and consolidate them into CSAT scores. Our intelligent bots trigger the surveys to the right audience, at the right time, on the right channel to get you best in class response rates.

“Richpanel has been extremely instrumental in simplifying our customer service experience.”
Spectra pure

Self-service resolutions are now table stake

Transfer the control to your customers. Minimize the response time to their queries by providing them with a personalised and contextual customer self-service portal.

Multi-Lingual Self-serve
Custom Forms
Returns and Exchanges
Issue Trees
Custom Forms
Multi-Lingual Self-serve
Returns and Exchanges

Join the fastest growing Ecommerce brands

Start a free trial or schedule a demo.