A Centralized Helpdesk That Simplifies the Job of Your Support Team
Build an efficient multi-channel support engine that can speak to your customers right where they are. Bring all of your preferred channels – including live chat, social media, email, and SMS – into one dashboard. Free up countless hours of your agent’s day.
Nobody likes a crowded inbox. Especially not those who have to look at it 24*7. Centralize tickets from your emails and manage from Richpanel’s intuitive inbox. Create custom automation and workflows for dealing with similar tickets. Use personalization tokens in emails to optimize for time and experience. Tag your entire inbox to prioritize and focus on urgent queries.
Engage with customers on the social app of their choice, Facebook and Instagram. Create separate views and workflows to handle customer queries in DMs, posts, and comments.
Ensure that your support reps focus only on high-priority tickets. Create custom rules to filter out generic comments from customer conversations. Identify intent based on the keywords used on social posts and route the conversations accordingly.
It’s time you upgraded your live chat from an annoying chatbot to a contextual knowledge warehouse. Bridge the data gap between your store and customers, let your shoppers choose how they get supported and bring in your agents right when they’re needed.
Customize the live chat widget based on the order history, product page, and customer lifecycle stage. Use smart forms to collect user feedback about your product and support experience.
Make sure you are always ready to respond even to customers who are on the go. Incorporate SMS-based conversational support for your mobile customers. Unify the conversations under the same customer record.
Use rich media to elevate your brand, even on text-based support. Connect Richpanel with your favorite SMS marketing platforms such as Attentive and Klaviyo to maximize orders and keep your support team efficient.
One platform to Keep the Relationship Ticking. Consistent and Forever.
Multi-channel support is the norm, make your internal processes conducive to your customer's preferences.Deliver a consistent support experience from one window and track it all under one customer record.