Engage with customers on the social app of their choice, Facebook and Instagram. Create separate views and workflows to handle customer queries in DMs, posts, and comments. 
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Ensure that your support reps focus only on high-priority tickets. Create custom rules to filter out generic comments from customer conversations. Identify intent based on the keywords used on social posts and route the conversations accordingly.

It’s time you upgraded your live chat from an annoying chatbot to a contextual knowledge warehouse. Bridge the data gap between your store and customers, let your shoppers choose how they get supported and bring in your agents right when they’re needed.

Customize the live chat widget based on the order history, product page, and customer lifecycle stage. Use smart forms to collect user feedback about your product and support experience.

Make sure you are always ready to respond even to customers who are on the go. Incorporate SMS-based conversational support for your mobile customers. Unify the conversations under the same customer record. 
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Use rich media to elevate your brand, even on text-based support. Connect Richpanel with your favorite SMS marketing platforms such as Attentive and Klaviyo to maximize orders and keep your support team efficient.