Set up Your Operations For Smooth Scale
Build an operations engine that works for today and will scale with you for tomorrow. Invest in smart workflows, intelligent routing, and assignment logic to minimize chaos while your order volume and customers scale consistently.
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Bring Order to Chaos with Effective Workload Management
Solve the back-end support operations elegantly so that your front-line agents are frustration-free. Reduce operational costs and improve team productivity by solving for schedule management, priority-based routing, and automation to eliminate distractions.
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Set up automation to route conversations for any scenario. Prioritize your high-value customers and give them VIP treatment. Route conversations based on scenarios.
For instance, warranty claims can be routed to the warranty department and can skip the regular support queue. Automatically re-assign based on the capacity of conversation a particular agent can handle. Do not let customers wait in the queue because of poorly defined internal operations.
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Automatically execute conversation actions based on different event triggers. Set up conditional rules based on any customer information such as product lines, demographics, order history, frequency, recency, and subscription plans.
Set up auto-tagging to organize your workflows and segment your customer conversation based on products, customer demographics, and region. etc
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Keep an uncluttered inbox by automatically trashing irrelevant conversations. Avoid clogging your support queue by trashing emails from auto-responders, promotional emails, and role-based emails. If you have identified a list of spammers, ensure they never disrupt your support operations by making their queries skip the inbox.
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