Set up Your Operations For Smooth Scale

Build an operations engine that works for today and will scale with you for tomorrow. Invest in smart workflows, intelligent routing, and assignment logic to minimize chaos while your order volume and customers scale consistently.

Trusted by 1500+ fast growing DTC brands

Bring Order to Chaos with Effective Workload Management

Solve the back-end support operations elegantly so that your front-line agents are frustration-free. Reduce operational costs and improve team productivity by solving for schedule management, priority-based routing, and automation to eliminate distractions.

Bring Order to Chaos with Effective Workload Management

Solve the back-end support operations elegantly so that your front-line agents are frustration-free. Reduce operational costs and improve team productivity by solving for schedule management, priority-based routing, and automation to eliminate distractions.

40%
Automated resolutions
11%
Converted support interactions
5 seconds
Median resolution time
"Richpanel is truly rich in all that this program offers. It pulls every platform that customers use to contact our business into one place. Richpanel cuts down the time it takes for agents to collect information and provides self-service to the customers, reducing the number of messages coming in."
Christina Ebersole
Head of Customer Service
View Case Study
Smart Routing and Assignment
Connect Customers with the Best Agent for the Job

Set up automation to route conversations for any scenario. Prioritize your high-value customers and give them VIP treatment. Route conversations based on scenarios..

For instance, warranty claims can be routed to the warranty department and can skip the regular support queue. Automatically re-assign based on the capacity of conversation a particular agent can handle. Do not let customers wait in the queue because of poorly defined internal operations.

“Richpanel has created a more efficient experience on the front and back end of our operations.”
SpectraPure
Automation Rules
Minimize Workload and Prevent Backlog

Automatically execute conversation actions based on different event triggers. Set up conditional rules based on any customer information such as product lines, demographics, order history, frequency, recency, and subscription plans.

Set up auto-tagging to organize your workflows and segment your customer conversation based on products, customer demographics, and region. etc

“This app is everything I was looking for and more. It is perfect for automating support”
Politique Shop
Spam Filtering
Eliminate the Distractions

Keep an uncluttered inbox by automatically trashing irrelevant conversations. Avoid clogging your support queue by trashing emails from auto-responders, promotional emails, and role-based emails. If you have identified a list of spammers, ensure they never disrupt your support operations by making their queries skip the inbox.

“Our email volume has really grown and I have no idea how we'd keep up without Richpanel”
Aqasha
Connect Customers with the Best Agent for the Job

Set up automation to route conversations for any scenario. Prioritize your high-value customers and give them VIP treatment. Route conversations based on scenarios.

For instance, warranty claims can be routed to the warranty department and can skip the regular support queue. Automatically re-assign based on the capacity of conversation a particular agent can handle. Do not let customers wait in the queue because of poorly defined internal operations.

“Richpanel has created a more efficient experience on the front and back end of our operations.”
SpectraPure
Minimize Workload and Prevent Backlog

Automatically execute conversation actions based on different event triggers. Set up conditional rules based on any customer information such as product lines, demographics, order history, frequency, recency, and subscription plans.

Set up auto-tagging to organize your workflows and segment your customer conversation based on products, customer demographics, and region. etc

“This app is everything I was looking for and more. It is perfect for automating support”
Politique Shop
Eliminate the Distractions

Keep an uncluttered inbox by automatically trashing irrelevant conversations.Avoid clogging your support queue by trashing emails from auto-responders, promotional emails, and role-based emails. If you have identified a list of spammers, ensure they never disrupt your support operations by making their queries skip the inbox.

“Our email volume has really grown and I have no idea how we'd keep up without Richpanel”
Aqasha
Smart Routing and Assignment
Connect Customers with the Best Agent for the Job

Set up automation to route conversations for any scenario. Prioritize your high-value customers and give them VIP treatment. Route conversations based on scenarios.

For instance, warranty claims can be routed to the warranty department and can skip the regular support queue. Automatically re-assign based on the capacity of conversation a particular agent can handle. Do not let customers wait in the queue because of poorly defined internal operations.

“Richpanel has created a more efficient experience on the front and back end of our operations.”
SpectraPure
Automation Rules
Minimize Workload and Prevent Backlog

Automatically execute conversation actions based on different event triggers. Set up conditional rules based on any customer information such as product lines, demographics, order history, frequency, recency, and subscription plans.

Set up auto-tagging to organize your workflows and segment your customer conversation based on products, customer demographics, and region. etc

“This app is everything I was looking for and more. It is perfect for automating support”
Politique Shop
Spam Filtering
Eliminate the Distractions

Keep an uncluttered inbox by automatically trashing irrelevant conversations. Avoid clogging your support queue by trashing emails from auto-responders, promotional emails, and role-based emails. If you have identified a list of spammers, ensure they never disrupt your support operations by making their queries skip the inbox.

“Our email volume has really grown and I have no idea how we'd keep up without Richpanel”
Aqasha

Self-service resolutions are now table stake

Transfer the control to your customers. Minimize the response time to their queries by providing them with a personalised and contextual customer self-service portal.

Multi-Lingual Self-serve
Custom Forms
Returns and Exchanges
Issue Trees
Custom Forms
Multi-Lingual Self-serve
Returns and Exchanges
Start a free trial or schedule a demo.