Tools & Craft

Thoughts on the future of customer service, from the people and teams creating it.

BFCM Strategies

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Customer Engagement

Latest Blog

8

min read

Social Media Moderation: A Practical Guide for 2024

Learn what social media moderation is, how it works, and why it's crucial for protecting your brand and maintaining a positive online environment in 2024.

6

min read

The Best Way to Use Facebook Hide Comment: A Step-by-Step Guide

Learn how to use Facebook's Hide Comment feature to manage negative feedback, spam, and off-topic comments. This step-by-step guide covers everything from hiding individual comments to using tools for automatic moderation, helping you maintain a positive and professional online presence.

8

min read

Outsourcing Customer Service: Pros and Cons

Outsourcing customer service is an increasingly popular option for businesses looking to optimize their operations. In this article we explore the pros and cons of outsourcing your customer service operations.

Founder's Office

8

min read

AI for Customer Service in 2024: Examples & Tips

Looking to implement the right AI for your customer service team? Discover best practices, tools, and strategies for implementing AI the right way.

Founder's Office

7

min read

Game, Set, Match: Retention Strategies to Win your Customers Over

Are you struggling to retain customers despite having successful BFCM campaigns this year? Here's things your current retention strategy may be missing

6

min read

Woocommerce Live Chat Plugins [Benefits & Best Practices]

All about Best Live Chat Solutions for Your Woocommerce Store. Learn more on ✓ Best Live chat Plugin ✓ It's Importance ✓Features & More.

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