Tools & Craft

Thoughts on the future of customer service, from the people and teams creating it.

BFCM Strategies

Ecommerce Technology

Customer Service

Latest Blog

5

min read

How to Manage and Turn Off Comments on Facebook Posts Effectively

Learn how to effectively manage and moderate comments on your Facebook posts with our comprehensive guide. Discover strategies for handling spam, negative feedback, and inappropriate content, and explore AI-powered tools to streamline comment management, protect your brand's reputation, and enhance user engagement.

6

min read

Mastering Social Media Customer Service: A Concise Guide for DTC Brands

Master the art of social media customer service with our comprehensive guide for DTC brands. Learn best practices for handling customer inquiries, building an effective support team, and leveraging AI tools to scale your social customer service game.

8

min read

Maximizing AI in Customer Service (Treat It Like a Human)

Learn how to maximize AI in customer service by treating it like a human, enhancing efficiency and care.

CEO of HelpFlow

8

min read

Outsourcing Customer Service: Pros and Cons

Outsourcing customer service is an increasingly popular option for businesses looking to optimize their operations. In this article we explore the pros and cons of outsourcing your customer service operations.

Founder's Office

8

min read

AI for Customer Service in 2025: Examples & Tips

Looking to implement the right AI for your customer service team? Discover best practices, tools, and strategies for implementing AI the right way.

Founder's Office

5

min read

SaaS Customer Service Best Practices in 2025: Examples and Tips

Want to succeed in SaaS customer service? Discover best practices, tools, and strategies for exceptional customer experiences.

Founder's Office

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