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Thoughts on the future of customer service, from the people and teams creating it.

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Customer Service

Latest Blog
Customer Service
8
min read
Outsourcing Customer Service: Pros and Cons
Outsourcing customer service is an increasingly popular option for businesses looking to optimize their operations. In this article we explore the pros and cons of outsourcing your customer service operations.
Shonik Agarwal
Founder's Office
Automation and Self-service
8
min read
AI for Customer Service in 2024: Examples & Tips
Looking to implement the right AI for your customer service team? Discover best practices, tools, and strategies for implementing AI the right way.
Shonik Agarwal
Founder's Office
Customer Service
5
min read
SaaS Customer Service Best Practices in 2024: Examples and Tips
Want to succeed in SaaS customer service? Discover best practices, tools, and strategies for exceptional customer experiences.
Shonik Agarwal
Founder's Office
Customer Service
8
min read
Customer Service Email Templates: Best Practices & Sample Templates to Copy
Check out Customer Service Email Templates with different use cases ✓ Cart Abandonment ✓ Subscription Renewal Reminder ✓ BFCM Offers ✓ Customer Survey Request Email Templates.
Himani Trivedi
Marketing
Automation and Self-service
7
min read
Best Customer Self Service Portals [with Use Cases & Examples]
customer self-service portal beats chatbot and AI automation by a mile. And if you haven’t considered its benefits for your business, here’s what you’re missing out on.
Himani Trivedi
Marketing
Customer Service
6
min read
Zendesk Features: How to Evaluate Zendesk for your Business
Zendesk Features- Zendesk is a popular cs software, but is it the right fit for you? Read our detailed overview of Zendesk features to find out!
Shrimithran
Marketing
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