AI agents that work for your team, not against it.
See why customers write in, on every ticket. AI answers the routine ones in your team's voice. Your team handles the rest.
Click here to book a demo
Your team's workload cut 50% in 30 days. Or every dollar back.
4.7 on G2
4.8 on Shopify
Trusted by 3,000+ brands.
What matters to CX leaders when they roll out AI.
“I wanna know why customers are contacting us.”
- AI labels every ticket with its contact reason.
- It also records how each customer feels.
- Each reason becomes a view with a live count.
- No triggers, keyword rules or tags to build.
“If we don’t have a tag, we will never see that data.”
- Reports run on every ticket, not just tagged ones.
- See why customers cancel and what made them stay.
- See where the AI handed off, and why.
- CSAT for the AI and your team, side by side.
“How is this going to maintain our brand voice?”
- AI Manager drafts your SOPs from your past tickets.
- It learns your voice from your help center and replies.
- You edit and approve every change before launch.
- Aeons customers rated the AI 4.39, the team 4.33.
You decide what the AI can do.
- Start with your team approving every reply.
- Choose which actions run on their own.
- No instructions? It hands the ticket to a person.
- QA AI reviews 100% of closed conversations.
Your agents approve the AI’s work in one click.
- Copilot reads the ticket and drafts the reply.
- It prepares the action, like an address change.
- Your agent checks both and clicks approve.
- Same policies and tools your Frontline AI uses.
We do the setup. Your team keeps working.
- A named success lead runs the setup with you.
- We move your tickets, macros, tags and routing.
- Your current helpdesk stays live until you approve.
- We buy out up to 100% of your remaining contract.
“The implementation was pretty immediate, which actually shocked me.”Cody Plofker CEO, Jones Road Beauty
What support teams got with Richpanel.
63%
of conversations resolved by AI
AI CSAT 4.39 out of 5, against the team's 4.33.
Read the case study →
96%
CSAT, up from 88%
On 50,000 tickets a month.
Read the case study →
37%
of all volume closed by AI
CSAT 4.75 against the team's 4.84. First response in 27 seconds, not 6.8 hours.
Read the case study →
SOC 2 Type IIHIPAA auditedGDPR99.97% uptime3,000+ brands
What CX leaders ask before they switch.
Your current AI needs your team to set it up and keep it updated. On Richpanel, AI Manager does that work, and your team approves each change.
Yes, AI can make mistakes. Here is what we do to keep them low:
- We run simulations on your past tickets to see how the AI behaves before any customer sees it.
- QA AI reviews every conversation, so mistakes get caught and fixed.
- Sensitive actions, like moving money, get a second AI review or go to a person first.
- When it has no instruction for a question, it hands the ticket to your team.
It takes actions. It tracks orders, changes addresses, swaps items, gives store credit, and skips or pauses subscriptions in the systems you already use.
About 4 weeks. A proof of concept on your data during the demo, a 2 week pilot, then full rollout.
About $0.20 for each conversation the AI resolves, plus $99 a month for each person on your team.
We do. A named success lead and AI Manager set it up from your tickets, and your team approves it.
Yes. Phone is built in, and AI voice agents answer calls.
We build custom integrations to them as part of the setup.
Guaranteed outcomes. Or every dollar back.
50%
AI automation in 30 days
30%
lower total bill
In writing, from day one.
100%
refund if we miss
Click here to book a demo
Miss either number, every dollar back.