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Recommended reads
Customer Service Management
8
min read
Outsourcing Customer Service: Pros and Cons
Outsourcing customer service is an increasingly popular option for businesses looking to optimize their operations. In this article we explore the pros and cons of outsourcing your customer service operations.
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Founder's Office
Automation and Self-service
8
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AI for Customer Service in 2025: Examples & Tips
Looking to implement the right AI for your customer service team? Discover best practices, tools, and strategies for implementing AI the right way.
Shonik Agarwal
Founder's Office
Customer Service Management
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SaaS Customer Service Best Practices in 2025: Examples and Tips
Want to succeed in SaaS customer service? Discover best practices, tools, and strategies for exceptional customer experiences.
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Customer Portal
4
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Top 5 Customer Portal Software for 2025: Buyer's Guide
Looking for the perfect customer portal software? These top 5 customer portal softwares are your best options. Discover the top features, compare options, and find the ideal customer protal software for your business needs.
Shonik Agarwal
Founder's Office
Technology
4
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The Ultimate Guide to Choosing the Best Email to Ticket System for 2025
Looking to choose the best Email to Ticketing system for your organisation? We have compiled a list of the best Email to ticketing systems with key features to look out for and best practices.
Shonik Agarwal
Founder's Office
Ticketing Systems
4
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Ticketing System Feature List For 2025
Providing superior service is key to satisfying their customers and creating a loyal base. We've put together an extensive feature list for you to consider when choosing your own tailored ticketing system.
Amit RG
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Previous
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Key Result
2.2 -> 3.8
Trustpilot score in first 30 days
90%
CSAT Score
72%
Support Automated
How Pela Cut Support Costs by 50% and Boosted Trustpilot Ratings — Without Hiring More Agents
Read Full Story
Key Result
2.2 → 4.0
Trustpilot score in first 60 days
$1.5M+
Revenue generated from Support
46%
Support Tickets Automated
How Jones Road Beauty Automated 46% of Support & Added $1.5M in Revenue — Without Hiring More Agents
Read Full Story
Key Result
$2.1M
Support-driven revenue
30%
Self-service automation
$500k
Saved on support costs
How Ridge Scaled Support, Boosted Revenue by $2.1M, and Saved $500K — While Lowering Headcount
Read Full Story
Key Result
69%
Automated Resolutions
<1 min
Resolution Time
96%
CSAT
Brute Force Training Achieved 69% Automated Resolutions
Read Full Story
Key Result
7 Min
First Response Time
11%
Conversations to Revenue
<1 Min
Resolution Time
How Bicycle Warehouse Streamlined their CX
Read Full Story
Key Result
55%
Automated Resolutions
9.5%
Conversations to Revenue
90%
CSAT
Alaskan King Crab Co didn't hire despite high growth
Read Full Story
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