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Customer Service Management
5
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10 Best Customer Service Software Platforms for 2025
Looking for a customer service software? Find your top choices, unique features and useful tips on how to select and implement the right tool.
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Ticketing Systems
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What is a Ticketing Service? A Comprehensive Guide for 2025
What is a ticketing system? Does your customer service team need one? What are the features & considerations to look for when evaluating a ticketing service software.
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Helpdesk
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11 Help Desk Software for 2025 - Buyer's Guide
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Templates
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Customer Service Email Templates: Best Practices & Sample Templates to Copy
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Automation and Self-service
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Best Customer Self Service Portals [with Use Cases & Examples]
customer self-service portal beats chatbot and AI automation by a mile. And if you haven’t considered its benefits for your business, here’s what you’re missing out on.
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Shopify Apps
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Shopify vs Shopify Plus: Complete Features Comparison & Key Differences
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Key Result
2.2 -> 3.8
Trustpilot score in first 30 days
90%
CSAT Score
72%
Support Automated
How Pela Cut Support Costs by 50% and Boosted Trustpilot Ratings — Without Hiring More Agents
Read Full Story
Key Result
2.2 → 4.0
Trustpilot score in first 60 days
$1.5M+
Revenue generated from Support
46%
Support Tickets Automated
How Jones Road Beauty Automated 46% of Support & Added $1.5M in Revenue — Without Hiring More Agents
Read Full Story
Key Result
$2.1M
Support-driven revenue
30%
Self-service automation
$500k
Saved on support costs
How Ridge Scaled Support, Boosted Revenue by $2.1M, and Saved $500K — While Lowering Headcount
Read Full Story
Key Result
69%
Automated Resolutions
<1 min
Resolution Time
96%
CSAT
Brute Force Training Achieved 69% Automated Resolutions
Read Full Story
Key Result
7 Min
First Response Time
11%
Conversations to Revenue
<1 Min
Resolution Time
How Bicycle Warehouse Streamlined their CX
Read Full Story
Key Result
55%
Automated Resolutions
9.5%
Conversations to Revenue
90%
CSAT
Alaskan King Crab Co didn't hire despite high growth
Read Full Story