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CX Strategies
7
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What is Multi Channel Customer Service? Benefits & Challenges
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CX Strategies
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CX Team Management
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Key Result
2.2 -> 3.8
Trustpilot score in first 30 days
90%
CSAT Score
72%
Support Automated
How Pela Cut Support Costs by 50% and Boosted Trustpilot Ratings — Without Hiring More Agents
Read Full Story
Key Result
2.2 → 4.0
Trustpilot score in first 60 days
$1.5M+
Revenue generated from Support
46%
Support Tickets Automated
How Jones Road Beauty Automated 46% of Support & Added $1.5M in Revenue — Without Hiring More Agents
Read Full Story
Key Result
$2.1M
Support-driven revenue
30%
Self-service automation
$500k
Saved on support costs
How Ridge Scaled Support, Boosted Revenue by $2.1M, and Saved $500K — While Lowering Headcount
Read Full Story
Key Result
69%
Automated Resolutions
<1 min
Resolution Time
96%
CSAT
Brute Force Training Achieved 69% Automated Resolutions
Read Full Story
Key Result
7 Min
First Response Time
11%
Conversations to Revenue
<1 Min
Resolution Time
How Bicycle Warehouse Streamlined their CX
Read Full Story
Key Result
55%
Automated Resolutions
9.5%
Conversations to Revenue
90%
CSAT
Alaskan King Crab Co didn't hire despite high growth
Read Full Story