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Key Result
69%
Automated Resolutions
<1 min
Resolution Time
96%
CSAT
Brute Force Training Achieved 69% Automated Resolutions
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Key Result
7 Min
First Response Time
11%
Conversations to Revenue
<1 Min
Resolution Time
How Bicycle Warehouse Streamlined their CX
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Key Result
55%
Automated Resolutions
9.5%
Conversations to Revenue
90%
CSAT
Alaskan King Crab Co didn't hire despite high growth
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Key Result
60%
Automated Resolutions
1 Min
First Response Time
95%
CSAT
How Thinx delivered consistent CX despite massive Scale
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Key Result
50%
Automated Resolutions
20%
Conversations to Revenue
98%
CSAT
How PDIC used Richpanel to quadruple reorder rates
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Key Result
95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions
How Frenchie cut ticket volume by half
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