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Recommended reads

CX Strategies
6
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How Bicycle Warehouse Improved CX with a Lean Team after Moving from Zendesk
Find out how Bicycle Warehouse transformed their eCommerce support with superfast resolutions, reduced agent workload, and high revenue impact using Richpanel.
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Apps and Integrations
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Best Shopify Review Apps to Manage Product Reviews on Store
Improve customer trust and sales with the top-rated Shopify review Management apps. Check out ✓ Best Shopify Review Apps ✓ How to Manage Product Review ✓ Benefits of Customer Reviews.
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Ecommerce Technology
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Best Ecommerce Tools to Drive Sales & Enhance CX
Check out the best e-commerce tools you should consider for your online store. Choose from the best tools in the market to drive sales, improve support, and retain customers.
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Marketing
Success Stories
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Richpanel Named Momentum Leader In G2’s Winter Report 2023
Find out why industry experts recognise Richpanel as a standout e-commerce support platform. Learn More
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CX Strategies
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Game, Set, Match: Retention Strategies to Win your Customers Over
Are you struggling to retain customers despite having successful BFCM campaigns this year? Here's things your current retention strategy may be missing
Himani Trivedi
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Ecommerce Technology
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Woocommerce Live Chat Plugins [Benefits & Best Practices]
All about Best Live Chat Solutions for Your Woocommerce Store. Learn more on ✓ Best Live chat Plugin ✓ It's Importance ✓Features & More.
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Key Result
2.2 -> 3.8
Trustpilot score in first 30 days
90%
CSAT Score
72%
Support Automated
How Pela Cut Support Costs by 50% and Boosted Trustpilot Ratings — Without Hiring More Agents
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Key Result
2.2 → 4.0
Trustpilot score in first 60 days
$1.5M+
Revenue generated from Support
46%
Support Tickets Automated
How Jones Road Beauty Automated 46% of Support & Added $1.5M in Revenue — Without Hiring More Agents
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Key Result
$2.1M
Support-driven revenue
30%
Self-service automation
$500k
Saved on support costs
How Ridge Scaled Support, Boosted Revenue by $2.1M, and Saved $500K — While Lowering Headcount
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Key Result
69%
Automated Resolutions
<1 min
Resolution Time
96%
CSAT
Brute Force Training Achieved 69% Automated Resolutions
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Key Result
7 Min
First Response Time
11%
Conversations to Revenue
<1 Min
Resolution Time
How Bicycle Warehouse Streamlined their CX
Read Full Story
Key Result
55%
Automated Resolutions
9.5%
Conversations to Revenue
90%
CSAT
Alaskan King Crab Co didn't hire despite high growth
Read Full Story