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CX Strategies
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How Bicycle Warehouse Improved CX with a Lean Team after Moving from Zendesk
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Key Result
95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions
Frenchie Cut Tickets by 51% and Hit 95% CSAT WITHOUT Expanding Their Team
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Key Result
70%
Automated resolutions
90%
CSAT
12%
Conversations To Revenue
Z Natural Foods Automated 70% of Support & Drove 12% of Conversations to Revenue
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Key Result
40%
Automated resolutions
93%
CSAT
5 seconds
Median resolution time
Bumpboxx Cut Support Volume With 5-Second Resolution WITHOUT Hiring 13 More Agents
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Key Result
7 Min
First Response Time
11%
Conversations to Revenue
<1 Min
Resolution Time
From Siloed Tools to Full CX Control: Bicycle Warehouse Cut First Response Times to 7 Minutes
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Key Result
55%
Automated Resolutions
9.5%
Conversations to Revenue
90%
CSAT
Alaskan King Crab Co. Cut Support Load By 55% and Increased CSAT to 80% Without Hiring
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Key Result
60%
Automated Resolutions
1 Min
First Response Time
95%
CSAT
SheThinx Transformed Multi-Channel Support Into a Seamless, Scalable System With 1 Min First Response Times & 95% CSAT
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