Shopify is well known for being easy to use with extreme flexibility and scalability. But did you know that integrating Shopify with a CRM can make it even more powerful? CRMs are powerful tools for eCommerce businesses. A Shopify CRM provides sales, marketing, and customer service capabilities on one platform. While each function is essential, they all have different primary purposes.
By understanding the primary purpose of each function, Shopify sellers can better utilize Shopify CRM to grow their business. This blog post will look at the best Shopify CRM apps and how they can help your business grow.
It's no secret that eCommerce businesses are booming, and Shopify is one of the most popular eCommerce platforms. But what exactly is Shopify? And how does it differ from CRM for Shopify? Let's take a closer look.
Shopify is an eCommerce platform that enables businesses to create online stores. It offers users a customizable platform, an easy-to-use checkout process, and many features. CRM, on the other hand, is a customer relationship management system. It helps businesses manage customer relationships, track sales and leads, and automate marketing tasks.
But what's the difference between a CMS and CRM?
In short, Shopify is an eCommerce platform, and a Shopify CRM is a customer relationship management system. A Shopify CRM for the customer service team helps you better organize the operational structure and respond to queries more efficiently.
While they both have distinct features and benefits, they work together to help businesses manage their online stores more effectively. But why do you need a CRM for your Shopify stores? Let's look at why you might want to consider using one.
A customer relationship management (CRM) system can be valuable for Shopify sellers, including Shopify businesses. CRMs can help companies manage customer relationships, track sales, and leads, and automate marketing tasks.
So why exactly do you need a CRM for Shopify stores? Let's take a few reasons why you might want to consider using one.
Related Read: Guide for Shopify Customer Accounts
Some of the top Shopify CRM integrations are with a CRM system. A CRM system can help you manage your customer data, automate tasks such as marketing and sales follow-ups, and provide better customer service. Here are some of the many benefits of integrating with a Shopify CRM:
A CRM system can help you manage your customer data more effectively. You can use it to track customer interactions, sales history, and contact information. This data can be used to improve your marketing and sales strategies.
With a CRM system, you can automate marketing and sales follow-ups. This can save you a lot of time, as you will not have to contact each customer manually. The system can also send automated emails to customers who have not purchased in a while.
A CRM Shopify integration can help you provide better customer service. You can use it to track customer queries and complaints. This data can be used to improve your product or service. Additionally, the system can help you resolve customer issues more efficiently.
Integrating a CRM system with your Shopify store can help you increase sales. The system can automate marketing and sales tasks, leading to more customers making purchases. Additionally, the collected data can improve your product or service offering.
A CRM system can help you retain more customers. The system can help you track customer interactions and identify at-risk customers. This data can be used to improve your customer service and retention strategies.
A CRM system can help you run your business more efficiently. The system can automate marketing and sales follow-ups, saving you time. Additionally, the collected data can be used to improve your business processes.
Integrating a CRM system with your Shopify store can give you a competitive advantage. The system can help you collect data about your customers and competitors. This data can be used to improve your marketing and sales strategies. Additionally, the system can help you provide better customer service.
Recommended Read: Best Shopify Helpdesk Apps to Integrate
As a business owner, you always want ways to improve customer service and support. One of the best ways to do this is to integrate a Shopify CRM into your store. Let's see some of the best Shopify CRMs out there:
Richpanel is one of the best tools for customer service and support in CRM. It has a powerful Shopify CRM integration that helps you leverage data from your Shopify store directly within your CRM platform. It is an omnichannel customer management platform that offers live chat, email, WhatsApp, Facebook & Instagram support.
Richpanel also has a streamlined ticketing system and knowledge base features. With Richpanel, you can centralize your customer communication channels and provide excellent customer support. You can also download it easily from the Shopify app store, making it one of the most accessible CRM Shopify integrations.
Pricing: Richpanel is one of the top Shopify CRM for Customer Service. It offers a free plan for small businesses that includes live chat, email, WhatsApp, Facebook, and Instagram support. For larger firms, Richpanel has paid plans.
Checkout Customer Case Studies on How Leading Ecommerce Brands Providing Seamless Customer Service
Verdict: Richpanel is one of the best Shopify CRMs that offers omnichannel support and powerful features to improve customer service. If you are looking for a Shopify CRM to take your business to the next level, Richpanel is the right choice.
Review: 5.0 ⭐ (100 Reviews on Shopify Store)
Hubspot is a CRM software that can help Shopify store owners improve their sales and marketing procedures. It offers a Shopify integration to enable contact management, sales automation, and email marketing right within the Hubspot interface. Hubspot can also track customer behavior, identify potential leads, and nurture relationships.
Pricing: Hubspot offers a free CRM tool with limited features. For more advanced features, the pricing starts at $45/month and can go up based on the number of users.
Verdict: Overall, Hubspot can help you streamline your sales and marketing processes, save time, and increase your revenues. If you're looking for the best Shopify CRM to help you run your Shopify store, Hubspot is worth considering.
Agile CRM enables businesses to manage better and understand their customers. It offers many features, including contact management, sales automation, marketing automation, reporting, and data synchronization.
Pricing: Agile CRM starts free for up to 10 users. From there, it offers three paid plans: Starter ($29/month), Regular ($47/month), and Enterprise ($79/month).
Verdict: If you are looking for the best Shopify CRM that offers powerful features and is easy to use, then Agile CRM is the right choice.
Zendesk is a cloud-based customer relationship management (CRM) platform that enables businesses to manage customer interactions. With a powerful Shopify integration, Zendesk is one of the most streamlined, personalized customer communication platforms.
The platform offers a suite of tools for managing customer support, sales, and engagement across multiple channels, including phone, chat, email, social media, and the web. It is one of the best Shopify CRM tools if you're looking for personalized communication. Learn More on Zendesk Features
Pricing: Zendesk offers a free startup plan that includes all the essential features for managing customer support. The paid plans start at $49 per agent/month and increase in price based on the features and number of agents.
Verdict: Zendesk is the perfect platform for businesses of all sizes looking for a comprehensive solution to manage their customer relationships.
Sendinblue is a powerful Shopify CRM that helps you automatically send campaigns and track conversions in real-time. With Sendinblue, you can easily create beautiful emails, landing pages, and pop-ups optimized for conversion. Its drag-and-drop editor makes it easy to personalize your emails for each customer.
Pricing: Sendinblue has a free plan where you can send 300 emails per day and paid plans starting at $25/month for 20,000 emails per month with no daily sending limits. You can choose higher plans as your email sending needs increase.
Verdict: Sendinblue is an excellent Shopify CRM that helps you automate your campaigns and track conversions in real-time. It is easy to use, and its features are optimized for conversion. If you are looking for a powerful Shopify CRM, Sendinblue is a perfect choice.
Freshworks is a powerful eCommerce CRM software that uses AI to help small and medium businesses generate more leads, boost customer engagement, and increase sales.
With Freshworks, you can easily manage your customers, orders, inventory, and marketing campaigns from one central location due to its powerful Shopify integration. Plus, Freshworks integrates with Shopify, so you can automatically sync your data and keep your business running smoothly.
Pricing: Freshworks offers a free plan with basic features. The paid plans start at $15/user/month (billed annually) for the Growth plan, including contact and account management, built-in chat, email, AI predictive scoring, and an automation bot.
Verdict: If you are looking for powerful eCommerce CRM software to help your business grow, Freshworks is a great option.
Drip is a powerful CRM for Shopify with which you can easily segment customers based on their behavior and preferences, so you can create targeted marketing campaigns that deliver results. Drip apart from other CRMs is its ability to track customer engagement across all channels to see which marketing efforts are driving the most sales.
Pricing: Drip offers a 14-day free trial. The plans start at $39 for up to 2,500 contacts and unlimited email sends. You can also go for the Email + SMS plans if needed.
Drip is the perfect solution if you're looking for a powerful CRM for Shopify that will help you collect, organize, and analyze customer data across all channels.
Read More: Best Shopify Apps to Integrate with Ecommerce
The goal of CRM is to create long-term relationships with customers by providing them with the best possible experience. It is essential to align your CRM strategy with your customer support strategy.
Here are some starter tips:
If you want to ensure that your CRM strategy is aligned with your customer support strategy, then following these best practices will help you achieve this. Try Richpanel for Free